Frequently Asked Questions

1xbeat requires Know Your Customer (KYC) verification before processing withdrawals and to comply with responsible gambling obligations. You will typically need to submit a clear copy of a valid government-issued photo ID — such as your Pakistani National Identity Card (CNIC) or passport — and a proof of address document such as a recent utility bill. Documents must be legible, current and match the details on your account.

No. Each user is permitted one account only. Opening duplicate or multiple accounts is a violation of 1xbeat's Terms and Conditions and may result in the suspension of all associated accounts and the forfeiture of any pending bonuses or winnings. If you believe a duplicate account was created in error, contact support immediately through your account dashboard's Help Centre.

If you have forgotten your password, click the 'Forgot Password' link on the login screen. Enter the email address associated with your 1xbeat account and a password reset link will be sent to your inbox. Follow the link within the time limit specified in the email to set a new password. If you do not receive the email within a few minutes, check your spam folder or contact our support team via Live Chat.

1xbeat serves users across Pakistan, including major cities such as Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar. However, users are responsible for ensuring that accessing online betting platforms is permitted under the laws applicable in their specific location. 1xbeat does not claim to be licensed or approved by the Government of Pakistan or any Pakistani regulatory authority.

1xbeat supports transactions in Pakistani Rupees (PKR / Rs), making it straightforward for Pakistani users to track deposits, wagers and withdrawals without currency conversion concerns. The exact currency options available may depend on the payment method you select. Where a specific method processes in a different currency, the conversion rate applied will be displayed clearly before you confirm the transaction.

1xbeat references familiar Pakistani payment channels including Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah as contextual examples of payment methods Pakistani users may recognise. These references are provided for informational context only. They do not imply that any of these providers endorses, supports or is affiliated with gambling operations. The specific payment options available in your account may vary.

Minimum deposit amounts may vary depending on the payment method selected and any promotional conditions in effect at the time of deposit. As a general guideline, most standard deposit methods start from around PKR 500 to PKR 1,000. For the most accurate and current minimum deposit thresholds, please refer to the cashier section of your account dashboard, where each method's limits are displayed clearly.

Withdrawal processing times depend on the method chosen and whether your KYC verification is complete. Most digital wallet withdrawals are completed within 24 to 48 hours once approved. Bank transfers may take 2 to 5 business days. Withdrawals requested before KYC verification is finalised will be placed on hold until your identity documents are reviewed and approved.

1xbeat does not charge its own processing fee on standard deposits or withdrawals. However, your bank, mobile wallet provider or payment processor may apply their own transaction charges independently. These third-party fees are outside 1xbeat's control and will not be shown in our cashier interface. We recommend checking the fee schedule of your chosen payment provider before completing a transaction.

1xbeat covers a wide range of sports betting markets with a strong focus on content that matters to Pakistani users. This includes Pakistan cricket, ICC tournaments, PSL T20 fixtures, international football leagues, UFC and mixed martial arts, and other major global sports events. Pre-match and live in-play betting information is covered, giving Pakistani sports fans comprehensive context around the markets they follow most closely.

Yes. Live in-play betting is one of the most popular features at 1xbeat, particularly during Pakistan cricket matches, PSL T20 fixtures and ICC tournaments. In -play markets update in real time as the match progresses — covering everything from the result of the next ball to session totals and individual player performance. A stable internet connection is recommended for the best live betting experience.

1xbeat features a broad selection of casino content including live dealer tables — such as live roulette, live blackjack and live baccarat — as well as slot games and virtual table games from leading software providers. Live casino is particularly popular among users who want the atmosphere of a real casino from anywhere in Pakistan. Game availability may vary based on your location and account status.

After logging in and ensuring your account has sufficient funds, navigate to your chosen sport or casino category. For sports betting, select the event you want to wager on, click the odds for your preferred market, and your selection will appear in the bet slip. Enter your stake amount in PKR, review the potential return displayed, and confirm your bet. For live betting, the same process applies with real-time odds that update as the action unfolds.

Live streaming availability depends on the operator's licensing agreements and broadcasting rights for specific events, including PSL T20 and international cricket. Where live streaming is available for a particular match, it will appear in the event listing alongside the betting markets. Check the live sports section of your dashboard for current streaming availability. Eligibility conditions — such as a minimum account balance — may apply for access to live streams.

A welcome bonus is an introductory offer for new 1xbeat users, typically matching a percentage of your first deposit up to a specified maximum amount in PKR. To claim it, register a new account, opt in to the welcome offer during registration or in the promotions section, and make a qualifying deposit. Always read the full bonus terms and conditions before claiming — wagering requirements and minimum odds restrictions apply to all promotional offers.

A wagering requirement specifies how many times you must bet the bonus amount — or the bonus plus deposit amount — before any winnings derived from the bonus can be withdrawn. For example, a 10x wagering requirement on a PKR 1,000 bonus means you must place a total of PKR 10,000 in qualifying bets before the bonus converts to withdrawable funds. Bets on certain markets or games may contribute at different percentages toward the requirement.

Yes. All bonuses and free bet credits issued by 1xbeat carry an expiry date, which is clearly stated in the individual promotion's terms and conditions. If the wagering requirement is not met within the validity window, the bonus and any winnings accrued from it will be removed from your account automatically. We recommend reviewing the expiry date as soon as a bonus is credited so you can plan your activity accordingly.

Yes. Beyond the welcome offer, 1xbeat runs ongoing promotions for existing users, including reload bonuses, free bet campaigns tied to major sporting events such as ICC tournaments and PSL fixtures, cashback offers and seasonal promotions. Active promotional offers are listed in the Promotions section of your account. Eligibility criteria and terms vary per offer, so always check the specific conditions before opting in.

1xbeat uses industry-standard SSL encryption to protect all data transmitted between your device and our servers. Your personal details — including your CNIC number submitted during KYC — and payment information are stored securely and handled in accordance with our Privacy Policy. We do not sell or share your personal data with third parties for marketing purposes without your explicit consent.

If you notice any transactions, bets or changes you did not authorise, contact our support team immediately via Live Chat in your account dashboard. Change your password right away and enable two-factor authentication if you have not already done so. Our security team will investigate the matter, temporarily freeze the account if necessary, and work with you to resolve the issue. Acting quickly is essential to minimise any potential exposure.

Yes. 1xbeat provides deposit limit controls as part of its responsible gambling toolkit. You can set a daily, weekly or monthly cap on the total funds you deposit. Once your chosen limit is reached, further deposits are blocked until the period resets. Reductions to your limit take effect immediately, while increases are subject to a cooling-off period of at least 7 days to prevent impulsive decisions.

Self-exclusion can be requested at any time by contacting our support team through the Help Centre or Live Chat inside your account dashboard. Clearly state that you wish to self-exclude and your preferred exclusion period — the minimum is 6 months. Once activated, your account is immediately restricted: no login, no deposits, no betting, and no marketing communications. Permanent self-exclusion is also available and cannot be reversed. We process all self-exclusion requests without delay or question.

1xbeat provides a full set of responsible gambling controls including deposit limits, loss limits, wager limits, session time limits, reality check alerts, cool-off periods and self-exclusion. These tools are accessible from your account settings or by contacting support. We strongly encourage all users to set limits from the moment they open an account. Full details of each tool are explained on our Responsible Gambling page.

Pakistan's Prevention of Gambling Act, 1977 places restrictions on gambling activity. Online gambling exists in a legally complex environment in Pakistan and 1xbeat does not claim to be licensed, approved or endorsed by the Government of Pakistan, the Pakistan Telecommunication Authority, the State Bank of Pakistan or any provincial authority. Users are solely responsible for understanding and complying with the laws applicable in their jurisdiction. Nothing on this site constitutes legal advice.